RAGE!

So.

Here's my second post of the day. I need to bitch!

I received this letter/bill in the mail a few short moments ago. It is from the satellite provider for my vehicle. No, actually it is from the collections department for my former satellite provider.

The bill that I received and paid immediately over the phone is for the amount of $107.18. I do not have a problem paying for a bill as long as I am using the service. However, I am not presently using this particular (xm)service. I have been using my same (sirius) subscription for the house as for my vehicle, using the same dock that sits on my dash rather than the one that comes installed in the vehicle's stereo system. I could not justify paying two satellite companies (didn't they merge?) while on Mat leave for the same thing.

Well, I would naturally assume that the bill would be for the services providing my subscription be extended.

This is not the case.

I finally got on the phone and spoke to a gentleman whom is fluent in another language, making things rather difficult to understand the breakdown of the bill.

I repeatedly explained to him that I am not presently using the radio. I allowed it to simply run it's course. When it didn't work one day back in March, I just assumed that it was done, and so was I.

I was never contacted for a renewal, only the call 1-888... .... showed up across the stereo display the same as it would today.

Here is a glimpse of the conversation in a quieter form:

*jen* 'Umm...I just received a bill from a collections company regarding my account?'


He asks for my account info.


*guy* 'Yes,ma'am.'

*jen* 'Why am I paying a bill for a service that I am not using?'

*guy* 'This bill is for cancelling your service.'

*jen* 'What?! Can I have a breakdown of the bill then?'

*guy* 'Let me take a look ma'am'

*guy* 'There is a $75 admin fee, $10 late payment fee, $10 cancellation fee, plus tax'....

*jen* 'ARE YOU KIDDING ME!?'

*jen* 'How much would it be to renew?'

*guy* '$160 plus tax for the year ma'am, would you like to renew?'

*jen* 'Another $160 when I just paid $107.18 to cancel?'

*guy* 'Yes ma'am. That is correct.'

Again, I respond, 'ARE YOU KIDDING ME?!'

I let him know that the bill was already paid for and I would never... make that ever... having anything to do with them again. I graciously let him know that the professionalism of the company was 'shit' and that they should take a better approach to get customers to further invest in the service provided, rather than nickle and dime people who were never contacted in the first place. He then did some serious ass kissing, with all of his sorry ma'ams and have a great day's...


I hung up.